Terms of Use

Effective Date: March 26th, 2026

1. Introduction

Welcome to Nerio – AI Note Taker (“App”), operated by 326 LAB FZCO (“Company,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you”) and the Company concerning your access to and use of the App, including any related services, features, content, software, technologies, AI-generated outputs, and customer support services we provide.

By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, please refrain from using the App.

2. Eligibility

You must be at least 13 years old to use the App, or older if required by the laws of your jurisdiction. If you are under the age of majority in your jurisdiction, you may use the App only with the involvement and consent of a parent or legal guardian.

By using the App, you represent and warrant that you meet these requirements.

3. The App and Services

Nerio is an AI-powered note-taking and productivity app that may allow users to:


  • record audio;

  • upload audio, voice notes, and other files;

  • transcribe speech into text;

  • generate summaries, outlines, action items, titles, and other AI-generated notes;

  • organize, edit, save, export, and manage notes and transcripts; and

  • access additional premium features offered from time to time.

We may add, modify, suspend, or discontinue any part of the App or its features at any time, with or without notice, to the extent permitted by applicable law.

4. User Accounts and Registration

To access certain features of the App, you may be required to create an account. You agree to:

  • provide accurate and complete information;

  • maintain and promptly update your information;

  • safeguard your account credentials; and

  • notify us immediately of any unauthorized use of your account.

You are responsible for all activities under your account.

5. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms.

6. User Content

You may be able to submit, record, upload, store, edit, export, or share content through the App, including but not limited to audio recordings, voice notes, text, transcripts, summaries, documents, titles, labels, and other materials (“User Content”).

You retain ownership of your User Content, subject to the rights you grant to us in these Terms.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, modify, adapt, format, and display your User Content solely as necessary to:

  • operate, maintain, and improve the App;

  • provide transcription, summarization, note-generation, syncing, export, and support functions;

  • protect the security and integrity of the App;

  • investigate abuse, fraud, or violations of these Terms; and

  • comply with legal obligations.

This license ends when your User Content is deleted from our active systems, except to the extent we need to retain it for backup, legal, compliance, fraud-prevention, dispute-resolution, or technical reasons.

7. Your Responsibilities Regarding Recordings and Uploaded Content

You are solely responsible for your User Content and for your use of the App.

You represent and warrant that:

  • you own or have the necessary rights, permissions, and consents to upload, record, process, and use the content you submit;

  • your use of the App and your User Content do not violate any law, contract, confidentiality obligation, privacy right, publicity right, or intellectual property right;

  • where required by applicable law, you have obtained valid consent from all participants before recording any conversation, meeting, call, or audio;

  • you will not use the App to unlawfully collect, process, store, or disclose personal data or confidential information; and

  • your User Content does not contain malware, harmful code, or unlawful material.

You are solely responsible for determining whether recording a conversation or processing any content is lawful in your jurisdiction and in the jurisdictions of all participants involved.

8. User Conduct

You agree not to:

  • violate any laws or regulations;

  • infringe intellectual property rights;

  • transmit malware, spam, or harmful code;

  • attempt to reverse engineer, decompile, disassemble, or otherwise interfere with the App;

  • exploit the App for unauthorized, unlawful, or abusive purposes;

  • use the App to record or process content without any consent required by law;

  • circumvent technical limitations, subscription restrictions, or usage controls; or

  • use the App in any way that could damage, disable, overburden, or impair the App.

9. AI Features and Generated Output

The App may provide AI-generated transcripts, summaries, notes, action items, labels, or other outputs (“Output”).

You understand and agree that:

  • Output is generated automatically using machine learning and artificial intelligence;

  • Output may be incomplete, inaccurate, misleading, or inappropriate;

  • speech recognition and summarization may contain mistakes;

  • Output may omit context, nuance, names, numbers, or speaker details; and

  • you are solely responsible for reviewing and verifying any Output before relying on, sharing, publishing, or otherwise using it.

The App is not a substitute for independent review, professional judgment, or official records. We do not guarantee that any Output will be accurate, complete, error-free, or suitable for your intended purpose.

10. Service Availability, Storage, and Usage Limits

Certain features of the App may be subject to technical, operational, subscription-based, or fair-use limits, including limits related to:

  • recording functionality;

  • uploads;

  • transcription;

  • storage;

  • export;

  • note generation;

  • feature access;

  • bandwidth;

  • device compatibility; or

  • account activity.

Where applicable, such limits may be described in the App, on the purchase screen, in subscription details, or in our support materials.

We reserve the right to monitor usage and to suspend, throttle, restrict, or disable access to certain features if we reasonably determine that your usage is excessive, abusive, fraudulent, unlawful, technically harmful, or inconsistent with normal consumer use of the App.

11. Payment and Subscriptions

If the App includes paid features or subscriptions:

  • payments are processed via the applicable app store or third-party payment provider;

  • subscription pricing, billing cycles, renewal details, and included features will be specified in the App or at the time of purchase; and

  • you may cancel subscriptions according to the instructions of the applicable app store or payment provider.

Free Trial. Some of our subscriptions may include a trial period or introductory offer (“Trial”), where you can use the App for a specified period under the terms shown to you at signup. A subscription with a Trial period will automatically renew to a paid subscription once the Trial expires unless you cancel before the end of the Trial period.

Renewal and Cancellation. Your payment for the subscription will automatically renew at the end of the applicable subscription period unless you cancel your subscription before the end of the then-current subscription period. You must cancel your subscription or Trial before it renews to avoid being billed for the fees of the next subscription period.

Except where required by applicable law, all payments are non-refundable, and any refund requests are handled by the applicable app store or payment provider under its own policies and rules.

12. Intellectual Property

All content and intellectual property rights in the App, including but not limited to software, code, trademarks, logos, design elements, interfaces, text, graphics, and underlying technologies, are owned by 326 LAB FZCO or its licensors and are protected by applicable intellectual property laws.

Except for the limited license granted in these Terms, no rights are granted to you.

13. Privacy

Your use of the App is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal data.

By using the App, you acknowledge that your information may be processed in accordance with our Privacy Policy.

14. Third-Party Services

The App may contain links to or integrate with third-party services, platforms, hosting providers, AI providers, analytics tools, cloud storage systems, app stores, payment processors, or external links.

We are not responsible for third-party content, services, terms, or privacy practices.

15. Feedback

If you provide us with ideas, suggestions, comments, or feedback regarding the App (“Feedback”), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use, reproduce, modify, adapt, publish, and otherwise exploit that Feedback for any purpose without compensation or attribution.

16. Disclaimers and Limitation of Liability

The App is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise.

We do not guarantee that the App will be error-free, secure, uninterrupted, or free of harmful components. We do not guarantee that transcripts, summaries, notes, or other Output will be accurate, complete, or suitable for any specific purpose.

To the fullest extent permitted by law, 326 LAB FZCO disclaims liability for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of, or inability to use, the App.

To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the App shall not exceed the greater of:

  • the amount you paid to us for the App in the twelve (12) months preceding the event giving rise to the claim; or

  • USD 100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Indemnification

You agree to indemnify and hold harmless 326 LAB FZCO and its affiliates, officers, directors, employees, contractors, licensors, and service providers from any claims, damages, losses, liabilities, and expenses arising from:

  • your use of the App;

  • your User Content;

  • your violation of these Terms;

  • your violation of any law or third-party rights; or

  • your failure to obtain necessary permissions or consents for recording or processing content.

18. Termination

We may suspend or terminate your access to the App at our sole discretion, with or without notice, for any reason, including if we believe you have violated these Terms.

You may stop using the App at any time. Deleting the App does not automatically cancel a subscription.

Upon termination, your right to use the App ends immediately. We may delete or restrict access to your User Content in accordance with applicable law, technical constraints, and our retention practices.

19. Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the App shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable consumer protection law.

20. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by updating the “Effective Date” and/or providing notice through the App or by other appropriate means.

Your continued use of the App after such changes become effective constitutes your acceptance of the revised Terms.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented to you in connection with specific features or purchases, constitute the entire agreement between you and us regarding the App.

23. Contact Us

If you have any questions about these Terms, contact us at mobile@326labs.com.